The client I redesigned for is NextGear, one of the most popular financing tools for car dealerships. From the view of NextGear administrators, they are able to issue financing to the dealerships, plan cash flow, and monitor how the dealerships are doing.
By interviewing the client representatives, I came to conclusion that NextGear’s biggest pain point is not having an effective way to control the unsold cars at the dealerships, which technically belong to NextGear. Some cars were put into too much use before being sold out; some cars are sitting for too long on lot, and the value decreased a lot.